In this episode, hear how Shannon Newton used customer service and event planning to turn Dogpatch Games into a community staple — and more than a board game store.
An Ohio pizza joint served up a lot of laughs and a little bit of controversy with its help-wanted sign.
Meredith Sandland, CEO of Empower Delivery, discusses growing your loyal customer base and keeping up with the digital restaurant evolution.
There is no substitute for proper marketing fundamentals. Avoid these three marketing mistakes to understand fundamentals better.
Despite the push toward chatbots and technology-driven customer service, nothing can replace determining what your customers want through personal social interaction.
'People Can't Do Good Unless They See Good': This D.C. Ice Cream Shop Owner's Generosity Started a Chain of Giving
Charles Foreman makes sure everyone who wants ice cream, gets it — even if they can't pay. Now, his kindness has had a domino effect.
Effective communication with customers has never been more important, especially as we head into economic uncertainty. Remember these five tips when you're talking to your customers.
To weather a recession, focus on your most loyal customers.
Baseball team owner Jesse Cole explains why he cried foul on an attempted group sale purchase.
We all know brand aficionados who are simply obsessed with a service or product, but what are the best ways of attracting those people to your company?
A Woman's Awful Experience Getting Refunded for a $19 Candle on Etsy Went Viral After the Store Kept Insulting Her
After requesting a refund, the owner of the store accused her of being drunk or high in a testy exchange.
A win-win-win setup, BNPL plans can support retailers, customers and third-party companies alike.